Privacy Policy for Hunters Express

Effective Date: December 14, 2024

Hunters Express (“we,” “our,” “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including our website, mobile applications, and courier services.

1. Information We Collect

We may collect and process the following categories of information:

1.1 Personal Information:

• Name, address, and contact details (e.g., phone number and email address).

• Delivery addresses and recipient information.

1.2 Transaction Information:

• Details of shipments, including parcel dimensions, contents, and tracking information.

• Payment details (where applicable).

1.3 Technical Information:

• IP address, browser type, operating system, and access times when you use our website or mobile applications.

• Cookies and similar tracking technologies.

1.4 Other Information:

• Communications with our customer service team.

• Feedback or survey responses.

2. How We Use Your Information

We use the information collected for the following purposes:

• To process and deliver parcels efficiently.

• To communicate with you regarding your shipments or account.

• To notify you about changes to our services, policies, or terms.

• To improve our services, website functionality, and customer experience.

• For fraud prevention, security, and legal compliance.

3. Sharing Your Information

We may share your personal information with:

• Service Providers: Third parties that assist in providing our services, such as drivers, IT support, and payment processors.

• Regulatory Authorities: When required by law or to comply with legal obligations.

• Business Partners: In connection with promotions, joint services, or marketing initiatives (with your consent).

• Other Parties: If necessary, to protect the rights, property, or safety of Hunters Express, our employees, customers, or others.

4. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

5. Data Security

We take appropriate technical and organizational measures to secure your personal data against unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no system can guarantee absolute security.

6. Your Rights

You have the following rights concerning your personal information:

• Access and Correction: Request access to or correction of your personal data.

• Deletion: Request the deletion of your personal information, subject to legal or contractual requirements.

• Objection: Object to the processing of your data for marketing purposes.

• Data Portability: Request the transfer of your data to another service provider.

To exercise these rights, contact us using the details provided below.

7. Cookies and Tracking Technologies

Our website and mobile applications use cookies to improve functionality and analyze user interactions. You can manage your cookie preferences in your browser settings. For more information, see our Cookies Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, we will notify you by email or other communication channels.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, contact us at:

• Email: Mike@huntersexpress.co.za

• Phone: 081 236 5947

  By using our services, you agree to this Privacy Policy. Thank you for trusting Hunters Express with your courier needs.