Terms and Conditions of Use for Hunters Express

Effective Date: December 14, 2024

Welcome to Hunters Express! By accessing or using our services, you agree to comply with the following Terms and Conditions of Use. Please read them carefully as they outline your rights and obligations when engaging with our services.

1. Definitions

In these Terms and Conditions:

• “We,” “our,” “us” refers to Hunters Express.

• “You,” “your” refers to the customer or user of our services.

• “Services” refers to courier services, including parcel delivery and related offerings.

2. Scope of Services

Hunters Express provides residential and commercial courier services. Delivery times and service areas are subject to the terms outlined in our delivery policy. Specific services may require additional terms, which will be communicated at the time of engagement.

3. Customer Responsibilities

3.1 Accuracy of Information:

• You are responsible for providing accurate sender and recipient details, including addresses, contact numbers, and postal codes.

• Ensure parcels are correctly labeled and marked for delivery.

3.2 Packaging Requirements:

• All items must be securely packaged to prevent damage during transit.

• Hunters Express is not liable for damage caused by inadequate or faulty packaging.

3.3 Prohibited Items:

• You agree not to send prohibited or restricted items, including hazardous materials, illegal substances, or items that contravene local laws.

4. Delivery Terms

4.1 Delivery Timeframes:

• Local Areas: 2 days

• Regional Areas: 2-4 days

• Central Areas: 4-5 days

4.2 Missed Deliveries:

• If delivery fails due to an incorrect address or unavailable recipient, the parcel will be moved to the Discrepancy Bay.

• Hunters Express will contact you to resolve delivery issues, which may result in additional fees for redelivery.

5. Liability

5.1 Limitations:

• Hunters Express is not liable for delays caused by unforeseen circumstances, such as weather conditions, natural disasters, or governmental restrictions.

• Liability for loss or damage is limited to the declared value of the item or the maximum liability amount specified by Hunters Express, whichever is lower.

5.2 Insurance:

• Additional insurance coverage is available upon request at the time of booking.

6. Payment Terms

• Payment must be made in full before or at the time of parcel collection unless otherwise agreed upon.

• Hunters Express reserves the right to apply surcharges for additional services or failed delivery attempts.

7. Amendments to Terms

Hunters Express may revise these Terms and Conditions at any time. Updated terms will be posted on our website, and your continued use of our services constitutes acceptance of these changes.

8. Dispute Resolution

In the event of a dispute, you agree to attempt resolution through our customer service team before pursuing legal action. If unresolved, disputes will be subject to the jurisdiction of the courts in Kempton Park, South Africa.

9. Contact Information

For any questions or concerns regarding these Terms and Conditions, contact us at:

• Email: Mike@huntersexpress.co.za

• Phone: 081 236 5947

By using Hunters Express’ services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.